MOH is not a feature available with these models. The Grandstream GXP31xx-series does not have the ability to either upload or use URL streams for MOH.
#Onsip voip how to
Details on how to do this would be in either the User Manual or reaching out to Grandstream. The Grandstream GXP32 have the ability to upload an MP3 file via the phone’s web interface. Phones must use the OnSIP boot server to utilize MoH. If you use Grandstream phones, the desktop phones, specifically models in the 21xx-series, are the only phones that will support MoH. If you use Panasonic phones, the desktop phones are the only phones that will support MoH, but you must use the OnSIP Panasonic boot server to utilize MoH.
If you use Polycom phones, you must use the OnSIP Polycom boot server to utilize MoH. The following is from the OnSIP Knowledgebase. Next, you will need a compatible desk phone. To enable streaming hold music from Easy On Hold, begin by upgrading to the enhanced music on hold feature from onSIP. They’re also confident about Panasonic desk phones (not DECT ) configured on the OnSIP boot server. OnSIP is confident that the MOH service from Easy On Hold will work for Polycom phones that have been configured on the OnSIP boot server. OnSIP website So, which phones work with OnSIP Streaming MOH (music on hold)?
But since they operate on a computer, they are much more powerful than desk phones. They mimic desk phones by presenting a phone interface on the computer, complete with a dialpad and call handling features (such as Mute, Hold, and Transfer). Softphones are essentially software-based phones. Why wouldn’t the music play for them but it would work for our in-office Polycom phone? In the OnSIPsphere, not all phones support MoH. When Easy On Hold launched streaming music on hold for OnSIP customers, we were inspired by a customer that had switched to OnSIP hosted service using Yealink phones.
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